Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.
At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.
The Product Experience Management team is being newly established and will be critical in driving further customer adoption of Whalebone products. As a Product Experience Manager, you will build close relationships with our customers and help them maximize product potential and business impact. Internally, your key partners will be the Customer Success Management team, Technical Consulting, and Product Management teams. You’ll play a vital role in ensuring successful deployments, driving feature adoption, and continuously enhancing the customer journey.
Apply now and help us protect the online world around us!
Responsibilities
- Shape product strategy and vision for assigned Customer accounts, identifying growth opportunities and market shifts that inform roadmap direction.
- Own individual Customer product roadmaps, ensuring alignment with business objectives, customer requirements, and long-term product vision.
- Drive feature adoption and customer penetration across Whalebone's product suite, ensuring customers realize the full potential of our solutions.
- Facilitate on-site product workshops and Quarterly Product Reviews to boost customer engagement and satisfaction.
- Map and improve the End-to-End Customer Journey to create a seamless product experience.
- Support deployments and capacity planning to ensure smooth and efficient rollouts.
- Guide customization and PoC strategy, defining what tailored solutions should achieve for the customer and business
- Use data insights to track adoption, improve user experience, and identify growth opportunities.
- Collaborate closely with the market teams (including VPs, GTM, Technical Consulting, Customer Success team), ensuring product initiatives support broader business goals.
- Partner with Product Management to bring market and customer insight into the roadmap
Requirements
- Proven experience in customer experience, technical consulting, or product management within a B2B software environment.
- Strong ability to drive feature adoption and customer engagement.
- Excellent communication and presentation skills in English, with the ability to translate technical topics into business value.
- Effective collaboration skills to work with cross-functional teams and business stakeholders.
- Experience with capacity planning, customer onboarding, and product enablement.
- Business acumen and the ability to prioritize across multiple goals.
- Frequent international travel to customer sites is an essential part of this role.
Nice to Have
- Experience working with telcos, ISPs, or large enterprises.
- Background in cybersecurity or networking technologies.
- Familiarity with data-driven decision-making and analytics tools.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- You will be supported to learn, grow, and gain new experience with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CCO or CEO if you feel like they should hear them.
- Access to wellbeing support through Hedepy
Role Details:
- Team: Product
- Work setup: Remote
- Location: EUR, Croatia
- Job type: Contract (Freelance/B2B type of cooperation)
