IT support Service Desk Analyst (with Dutch) - Práce v IT .cz

IT support Service Desk Analyst (with Dutch)

IT support Service Desk Analyst (with Dutch)

Úvod a popis pracovní náplně

  • Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business
  • Logging and tracking requests, maintaining history records
  • Understanding computerized data entry systems and uses of these systems to track activities
  • Maintaining composure in critical situations
  • Working closely with other team members and supporting teams in resolving open issues
  • Daily communication with customers via phone and email


  • Speak fluent English & Dutch.
  • Fluency in other languages is an advantage.
  • Previous experience in the IT help desk capacity or customer service background will be an advantage
  • Experience in Lotus Notes troubleshooting will be an asset
  • Strong customer focus, willingness to support
  • Good general communication skills
  • Good analytical problem solving skills


  • 1 holiday week extra – total of 5 weeks paid
  • - Sickdays – max. 3 days yearly, not transferable to the next year
  • - Meal Vouchers – from start of employment in the amount of 80 Kč for each shift worked over 4 hours, exceptions are when the per diem entitlement is in a different form, (for example business trips)
  • Pension insurance – effective after one year - the employer contributes double the employees contibution (max. 3 % of the basic salary)
  • - Life Insurance – immediate from start, full employer contribution. Insurance covers: Insurance in case of death, insurance in case of long term disability as the result of injury or illness, insurance in the case of serious illness.
  • - Mobile telephone – smartphone of your choice, based on the level of seniority (possibility of a more expensive model with the difference covered by the employee), monthly tariff with unlimited calls and SMS’s plus data with the option to use for personal use (cost: 50 Kč from base pay)
  • - Life and accident insurance contribution for employees on maternity/family leave – one-time contribution in the amount of 8 000 Kč, which is primarily intended for life and accident insurance
  • - Contribution upon returning from work disability – ManpowerGroup will pay the difference between sick pay (salary compensation) and 80 % of gross monthly salary
  • - Benefits for maternity/family leave – ManpowerGroup will pay the difference between the expected amount of maternity allowance (subsidy) and 60 % of gross monthly salary
  • - BENEFLEX (cafeteria system) – employees yearly receive a contribution of 12 000 points, (22 800 points for managers) – 1 000 points month - usable for sport, culture, travelling and such. 1 point = 1 Kč
  • - O2 Family program – Complex offer of calling, internet and other services, not only for oneself but also for family and close ones. (1+4 SIM)
  • - MultiSport karta – possibility of an employee and guest card, which allow for unlimited entry into a wide range of sport and relaxation centers all over the Czech Republic


dne 30.11.2019 v 5:10

Místo práce:




Možný nástup:


Pracovní poměr:

Práce na plný úvazek

Platové podmínky:


Odpovědět na inzerát