IT Service Desk Support ENG + CZ/SK - Pharma! - Práce v IT .cz

IT Service Desk Support ENG + CZ/SK - Pharma!

IT Service Desk Support ENG + CZ/SK - Pharma!

Úvod a popis pracovní náplně

  • This is a combination of the First & Second Level Support
  • Providing technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
  • Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
  • Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
  • Use of the ticketing system
  • Regular hours 8 am – 4:30 pm Monday-Friday.


  • Advanced English (C1 – C2) + Czech/Slovak
  • Start in October or the latest on November, 15th
  • Customer-oriented, good problem-solving skills
  • About 1-2 years of relevant technical support experience and ability to solve technical issues independently
  • Knowledge of the following:
  • OS and desktop HW,
  • General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.
  • Microsoft Office (Office 365)
  • Remote connectivity tools (SCCM, Citrix etc.)
  • Experience installing software / applications


  • Work in a stable company with friendly environment, in a young and dynamic team of 8 people
  • Amazing feeling of helping people
  • Daily use of English
  • Further development and learning
  • Employee perks and benefits


d  05.10.2019 5:10

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