Digital Customer Experience Manager - Práce v IT .cz

Digital Customer Experience Manager

Digital Customer Experience Manager

Úvod a popis pracovní náplně

  • Identify and manage the web and eCommerce UX improvements, prioritize and inform the development roadmap for execution together with the digital team
  • Create and implement user research and testing methods/processes to gather feedback (Satisfaction Surveys, Feedback mechanism, NPS etc.) and translate into actionable outcomes
  • Lead projects such as AB Testing to improve overall site conversions and usability by continuously evaluating current user behavior and site design and structure.
  • Create journey maps, interaction flows to communicate the design and flows.
  • Ongoing management of the web Information Architecture (IA) related to content and navigation in close collaboration with the Product Catalogue Team
  • Drive customer / visitor engagement through design thinking and content strategy
  • Online community and social media experience is a plus
  • Measure and report on conversion rates as part of optimizing online customer engagement
  • Create strong cross functional relationships with peers in other business units to foster shared learning and leverage best practices through a data driven approach

Požadujeme

  • Bachelor's degree in Marketing or Business, Master degree preferred
  • Experience from international enviroment
  • At least 3 years within Marketing/eCommerce role
  • Ability to leverage digital and behavioral metrics and insights to drive business decisions or direction
  • Experience with Web analytics and A/B Testing tools
  • Experience with Online Survey tools

Nabízíme

  • You will work in an open and transparent corporate culture where leadership, relations and respect are important values
  • You will participate on very interesting project between countries and regions
  • You will get motivating salary and annual bonus
  • And also: 5 weeks of vacation, 5 Sick days, meal and relax vouchers, free transport pass within Prague, Contribution to pension insurance

Vytvořeno:

dne 25.11.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • Media, reklama a PR

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