*** Team leader in GSC with German *** - Práce v IT .cz

*** Team leader in GSC with German ***

*** Team leader in GSC with German ***

Úvod a popis pracovní náplně

  • Your main responsibilities:
  • leading team (Service desk analysts), managing team performance and KPI´s
  • ensuring customer requests and incidents are resolved
  • managing team resource levels
  • providing training for the team and keeping them up to date with any changes
  • motivation of the team

Požadujeme

  • As an ideal candidate, you shoud have:
  • working experience as a team leader (managing and leading multinational teams)
  • previous experience from the similar position is a must
  • fluent English (C1) as well as German (C1)
  • previous experience in working on 1st, 2nd or 3rd Line IT Support Helpdesk is a big plus
  • ITIL Foundation Certification is an advantage
  • strong leadership skills to develop and motivate a technical team

Nabízíme

  • We offer:
  • great salary conditions + 10% yearly bonuses
  • opportunities for personal and professional development
  • meal vouchers, 5 weeks of holiday, mobile phone, notebook, 3 sickdays
  • contribution for public transport ticket, pension insurance contribution
  • language courses, providing certificates
  • opportunity to join a corporate university (courses, certifications)

Vytvořeno:

dne 28.09.2017 v 5:10

Místo práce:

Hlavní město Praha

Vzdělání:

neuvedeno

Možný nástup:

ihned

Pracovní poměr:

Práce na plný úvazek

Platové podmínky:

0

Zařazeno v oborech:

  • Ekonomika a podnikové finance
  • IS/IT: Správa systémů a HW
  • Služby

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