Network Service Desk Agent - Práce v IT .cz

Network Service Desk Agent

Network Service Desk Agent

Úvod a popis pracovní náplně

  • Monitoring of services to proactively detect and fix any network problem.
  • Picking up incoming customer calls and responding to new incident tickets.
  • Responsibility for the initial troubleshooting on CISCO devices, as well as opening tickets with the local providers.
  • Owning and resolving technical incidents within SLA targets.
  • Leading communication with the customer of major outage resolution progress.
  • Delivering best class service desk and technical support.


  • Very good knowledge of English language (written and spoken). Spanish, German, French or other language is a plus.
  • CCNA certification.
  • General technical understanding of IP, MPLS, VoIP technologies.
  • Good interpersonal and communication skills.
  • Attention to details.
  • Team player.
  • Bachelor's degree in Information Technology, Computer Science is an advantage.


  • Attractive working environment within a multinational telco company for one of the largest multinational customers.
  • Competitive salary with bonuses.
  • Work in a friendly team.
  • Benefits: 5 weeks of vacation, 3 sick days, meal vouchers, flexi passes, discounts for you & your family on mobile tariffs, Internet, bank loans, etc.


dne 01.09.2017 v 5:10

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