Application Support Team Lead | Prague | Financial services sector
Application Support Team Lead | Prague | Financial services sector
Úvod a popis pracovní náplně
- Lead the application support team members
- Organize shifts to secure 24/7 coverage
- Meet SLAs response and resolution times by partnering within L1 and L3 Support Teams
- Extensively research and document customer technical issues
- Liaise on daily basis with:
- Application Managers for the applications in scope
- Internal stakeholders and users in the countries
- Development Teams
Požadujeme
- Experience in leading a team
- Fluent English spoken and written (min. level B2) - will be used with your foreign colleagues
- Knowledge of ITIL, and especially incident management and problem management
- Good knowledge of Linux
- Experience with Service Now (or other IT Service Management tools
- Experience with Dynatrace, Witbee (or other analysis & monitoring tools)
- Experience with Tibco BusinessWorks, Apigee, Splunk, Dynatrace, Witbee would be appreciated
- NABÍRÁME MUŽE I ŽENY Naše inzeráty jsou v některých případech psány v ženském nebo mužském rodě. Tento postup byl zvolen výhradně proto, aby bylo dosaženo co nejvyšší plynulosti textu. V žádném případě se nevyjadřuje genderově podmíněný nebo diskriminační přístup naší společnosti k uchazečům a uchazečkám o volná pracovní místa.
Nabízíme
- Works in a stable and continuously growing company
- Friendly corporate atmosphere
- 5 weeks of vacation
- 2 sick days
- 14,000 points per year to the cafeteria for culture, sport, education, and other activities
- Meal vouchers (CZK 110 per day)
- Training and development activities
- Generous pension contribution
- A day of leave for CSR activity
- Extra days off for dads (6 days)